A Printpack Associate Spotlight Series
Meet Sherry Poling: Customer Service Team Leader, Greensburg, IN
When Sherry Poling joined Printpack 34 years ago to fill in for somebody on medical leave, she did not know much about the company or the business but could tell there was an opportunity for learning and growth.
That opportunity has been realized. Sherry has worked in seven different departments since she started her career journey at Printpack. She has worked as a Production Manager Secretary as well as in the Label, Warehouse, Accounting, Purchasing, Shipping, and Customer Service departments.
Today, she is a Customer Service Team Leader in Greensburg, Indiana where she manages a team of four Customer Demand Analysts.
Let’s dive into Sherry’s Printpack journey.
- Why did you join Printpack?
Greensburg is a small town, and back then, Printpack was one of the leading employers. It was everybody’s goal to get hired here. After graduating high school, I knew the college path was not for me. I wanted a manufacturing job where I could have the opportunity to gain practical knowledge, increase my skills, and learn from experience. I’m glad to look back and realize that I’ve acted as a Jill of All Trades and touched so many areas of business. That allows me to seek ways to provide greater value to our customers daily.
Even though the plant was relocated many years ago, the office remained in Greensburg, and I stayed with the Customer Service team.
- What does a Customer Service Team Leader do at Printpack?
Our team is the customer’s voice to Printpack and Printpack’s voice to the customer. We establish good relations with them, take orders, answer their questions, and support them in every way. We work with several plants to deliver flexible packaging efficiently to meet our customer’s needs, quality standards, and deadlines.
- What helped you to be successful at Printpack?
Being open to change and trying new things. My willingness to embrace the new enabled me to have different views and learn a lot. I have also always worked with professionals who care about each other. People took me under their wing and helped me along the way.
- What’s the best part of working at Printpack?
The camaraderie and family-like atmosphere make me feel valued and secure. I work with an outstanding team, and I think we can overcome any challenge together. I also remain in contact with people I met when I first started. Printpack’s culture is very open, and everyone is accessible, all the way up to senior leadership. Printpack values its people and offers good pay, benefits, flexibility, and opportunities for growth.
- Words of wisdom to those looking for a new opportunity.
Be open to learning new things, embrace the challenges, work hard, and gain all the experience you can. As part of a Customer Service team, you will be successful if you look forward to new challenges and enjoy helping people, networking, planning, analyzing, and seeing results from all your efforts.
To read more about life at Printpack and our open positions, click here.
Founded in 1956 and headquartered in Atlanta, Georgia, Printpack is a privately-held flexible and specialty rigid packaging manufacturer. Employing over 3,200 associates worldwide, the company operates 19 manufacturing facilities in the United States and Mexico. With investments in leading-edge technologies and a deep understanding of customer needs, Printpack has partnered with the most successful CPGs to launch new products and grow market share. Printpack’s purpose, Preserving and Enhancing People’s Lives, is continually demonstrated by the commitment to sustainable products, active involvement in the local communities, and the empowerment of all associates.